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rman bug (oracle 10.2.0.3 for aix)

发表人:ganquan | 发表时间: 2007年四月08日, 21:35

SR Number 6238825.993Open Date04-APR-07 04:29:00
Support Identifier 15177890Namequan gan
Severity 2Last Update06-APR-07 15:07:00
ProductOracle Server - Enterprise EditionProduct Version 10.2.0.3
PlatformAIX5L Based Systems (64-bit)Detailed StatusCustomer To Be Served
SR Reference n/aBUG Referencen/a

Abstract

ORA-00955 WHILE CREATING THE 2ND CATALOG TABLESPACE USING THE 2ND USER
Resolution History


04-APR-07 04:29:00 GMT

This SR was saved as a Draft SR on: 03-APR-2007 21:24:14


~!CRITICAL_PRODUCTION!~
### Release info of target DB, catalog DB, catalog schema & RMAN executable: ###

AIX 5.3 ML5,oracle 10.2.0.3
### Specific details about the problem you encountered during RMAN session:
###

[GXNX_APPB:/oracle]>rman catalog frman/frman

Recovery Manager: Release 10.2.0.3.0 - Production on Wed Apr 4 11:51:18 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog tablespace 'RMAN02';

recovery catalog created

RMAN>

RMAN> quit


Recovery Manager complete.
[GXNX_APPB:/oracle]>rman catalog rman/rman

Recovery Manager: Release 10.2.0.3.0 - Production on Wed Apr 4 11:51:52 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog tablespace 'RMAN01';

ORACLE error from recovery catalog database: ORA-00955: name is already used by
an existing object

RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-06433: error installing recovery catalog

### Target database alert.log: ###


### Third party Media Manager API: ###


### Can we use Oracle Collaborative Suite (OCS) to diagnose this issue? ###


Can you easily recover from, bypass or work around the problem?

No
Does your system or application continue normally after the problem occurs?

No
Are the standard features of the system or application still available; is the loss of service minor?

Yes
Error : ORA-00955
Contact me via : MetaLink


04-APR-07 09:03:38 GMT

UPDATE
=======
Hi gan,
Please do the below actions step by step
.
ACTION PLAN
============
1. connect to catalog DB using SYSDBA
2.Execute SQL command:
alter system set events '955 trace name errorstack level 3'

3.reproduce the error (you can re-execute the command 'create catalog tablespace 'RMAN01' )
4.checking the user_dump_dest to find the corresponding trace file containing the ORA-00955
5. upload the trace file to SR.

Thanks
Sam
Oracle Product Support


04-APR-07 09:03:49 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


04-APR-07 11:04:03 GMT

The customer : quan_gan@vandagroup.com.cn : has uploaded the following file via MetaLink:
H:gxrman_ora_950628.rar


04-APR-07 13:59:45 GMT


.
DATA COLLECTED
===============
TRACE FILE
------------
gxrman_ora_950628.trc

.
ISSUE CLARIFICATION
====================
Gets "ORA-00955: name is already used by an existing object" when create catalog using RMAN

.
ISSUE VERIFICATION
===================
Verified by the gxrman_ora_950628.trc

Regards
Sam
Oracle Product Support


04-APR-07 14:06:55 GMT

UPDATE
======
Hi gan,

It seems that table BS had already been created in the RMAN schema. please do the following actions
.
ACTION PLAN
============
1. sqlplus rman/rman
2. execute " select table_name from user_tables;" and update the result to SR.
3. have you ever created a catalog by user rman?

Regards
Sam
Oracle Product Support.


04-APR-07 14:07:10 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


04-APR-07 14:27:10 GMT

New info : quan_gan@vandagroup.com.cn
At first，the catalog database is new database.

I　have create the two tablespaces of RMAN01 AND RMAN02, and to create the two users of rman and frman.

then, do the following:

rman catalog frman/frman

Recovery Manager: Release 10.2.0.3.0 - Production on Wed Apr 4 11:51:18 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog tablespace 'RMAN02';

recovery catalog created
RMAN> quit

then, do the following:
[GXNX_APPB:/oracle]>rman catalog rman/rman

Recovery Manager: Release 10.2.0.3.0 - Production on Wed Apr 4 11:51:52 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog tablespace 'RMAN01';

ORACLE error from recovery catalog database: ORA-00955: name is already used by
an existing object

RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-06433: error installing recovery catalog

so ,I can't have create the catalog info of rman！！

Tomorrow ,I will send the information of dba_tables to you!







05-APR-07 01:19:04 GMT

New info : quan_gan@vandagroup.com.cn
My product system is the following now:

the first,create the user rman and catalog RMAN01 tablespace, and complete it .

the second , create the user frman and complete it ,but failed to create catalog RMAN02 tablespace.




05-APR-07 01:20:02 GMT

The customer : quan_gan@vandagroup.com.cn : has uploaded the following file via MetaLink:
H:dba_tables.rar


05-APR-07 02:08:29 GMT

UPDATE
=======
Call back to miss gan and she confirms that existing some table in frman in which the 955 occurs. I tell her to delete the tables first before cr
eate the catalog. she agrees and will upload the result to sr.

Regards
Sam
Oracle Product Support.


05-APR-07 02:16:10 GMT

The customer : quan_gan@vandagroup.com.cn : has uploaded the following file via MetaLink:
F:405.rar


05-APR-07 02:41:19 GMT

.
DATA COLLECTED
===============
SCREEN SHOTS
--------------
errorinfo.txt

TRACE FILE INCLUDING ERROR STACK
----------------------------------------------------------
gxrman_ora_971084.trc

All tables contained in the RMAN
--------------------------------------------
rman_tables.txt

All tables contained in FRMAN
------------------------------------------
frman_tables.txt

.
ISSUE CLARIFICATION
====================
Customer creates a new user RMAN then creates catalog by RMAN successfully. But when customer creates another new user FRMAN and encounters
ORA-00955 during creating catalog in FRMAN.

ERROR SQL IN TRACE
--------------------------------
ksedmp: internal or fatal error
ORA-00955: name is already used by an existing object
Current SQL statement for this session:
CREATE TABLE bs
(
bs_key NUMBER NOT NULL, -- sequence generated primary key
db_key NUMBER NOT NULL, -- database
bs_recid NUMBER, -- backup set recid from control file
bs_stamp NUMBER, -- backup set stamp from control file
set_stamp NUMBER NOT NULL, -- set_stamp from control file
set_count NUMBER NOT NULL, -- set_count from control file
bck_type VARCHAR2(1), -- 'D' -> full datafile
-- 'I' -> incremental datafile
-- 'L' -> archivelog
incr_level NUMBER, -- incremental backup level (0 - 4)
-- null if this a FULL backupset or
-- INCREMENTAL FROM SCN backup
pieces NUMBER NOT NULL, -- number of backup pieces in the set
start_time DATE, -- time when this backup started
completion_time DATE, -- time when this backup completed
status VARCHAR2(1), -- 'A' -> complete set of pieces avail
-- 'D' -> no pieces or all deleted
-- 'O' -> neither of above
controlfile_included -- Indicates if this backup set has
VARCHAR2(7), -- a controlfile in it
-- 'NONE' -> it does not
-- 'BACKUP' -> it includes a backup cf
-- 'STANDBY' -> it includes a
-- standby controlfile
input_file_scan_only VARCHAR2(3), -- 'NO' -> this is a real backup
-- 'YES' -> this was 'backup validate'
keep_options NUMBER DEFAULT 0 NOT NULL,-- if backup is done with keep option
-- then keep_options can be:
-- KEEP_LOGS
-- KEEP_NOLOGS
-- KEEP_CONSIST
keep_until DATE, -- valid only if keep_options != 0
-- NULL means forever
block_size NUMBER DEFAULT NULL, -- block size for backup set
-- Will be NULL when < 10gR2 rman exec
-- creates.
CONSTRAINT bs_p PRIMARY KEY (bs_key),
CONSTRAINT bs_u2 UNIQUE (db_key, set_stamp, set_count),
CONSTRAINT bs_f1 FOREIGN KEY(db_key) -- backup set belongs to a db
REFERENCES db ON DELETE CASCADE,
CONSTRAINT bs_c_bck_type CHECK (bck_type in ('D','I','L')),
CONSTRAINT bs_c_incr_level CHECK (incr_level in (0,1,2,3,4)),
-- note: incr_level can be null. CHECK constraints allow this.
CONSTRAINT bs_c_controlfile_included CHECK (controlfile_included in
('NONE','BACKUP','STANDBY'))
)
tablespace "RMAN02"


.
ISSUE VERIFICATION
===================
Verfied by the screen shot and trace file

Regards
Sam
Oracle Product Support.


05-APR-07 05:11:30 GMT

.
UPDATE
=======

Hi ,

I have created a similar test in my database and here is the output. KIndly do the steps as per mine and send us the output .

SQL> create tablespace rman ;

Tablespace created.

SQL> create tablespace rman1 ;

Tablespace created.

SQL> create user rman identified by rman
2 default tablespace rman;

User created.

SQL> alter user rman quota unlimited on rman;

User altered.

SQL> create user rman1 identified by rman1
2 default tablespace rman1;

User created.

SQL> alter user rman1 quota unlimited on rman1;

User altered.

SQL> grant recovery_catalog_owner to rman;

Grant succeeded.

SQL> grant recovery_catalog_owner to rman1;

Grant succeeded.

SQL>

C:>rman catalog rman/rman

Recovery Manager: Release 10.2.0.1.0 - Production on Thu Apr 5 10:15:27 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog;

recovery catalog created

RMAN> exit

C:>rman catalog rman1/rman1

Recovery Manager: Release 10.2.0.1.0 - Production on Thu Apr 5 10:16:34 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog;

recovery catalog created

RMAN>exit

eos(End of section)



05-APR-07 05:11:36 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 06:45:09 GMT

New info : quan_gan@vandagroup.com.cn
when oracle version is 10.2.0.2, we can create the two user catalog ,

but we upgrade the oracle version to 10.2.0.3,we can't create the two user catalog.


05-APR-07 07:22:02 GMT

The customer : quan_gan@vandagroup.com.cn : has uploaded the following file via MetaLink:
H:40501.rar


05-APR-07 08:44:05 GMT

.
UPDATE
=======

Hi,

I have dont the test 10.2.0.3 database and its working fine for me .
Kindly follow the steps below

SQL> create tablespace rman ;

Tablespace created.

SQL> create tablespace rman1 ;

Tablespace created.

SQL> create user rman identified by rman
2 default tablespace rman;

User created.

SQL> alter user rman quota unlimited on rman;

User altered.

SQL> create user rman1 identified by rman1
2 default tablespace rman1;

User created.

SQL> alter user rman1 quota unlimited on rman1;

User altered.

SQL> grant recovery_catalog_owner to rman;

Grant succeeded.

SQL> grant recovery_catalog_owner to rman1;

Grant succeeded.

SQL>

C:>rman catalog rman/rman

Recovery Manager: Release 10.2.0.3.0 - Production on Thu Apr 5 14:13:04 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog;

recovery catalog created

RMAN> exit


Recovery Manager complete.

C:>rman catalog rman1/rman1

Recovery Manager: Release 10.2.0.3.0 - Production on Thu Apr 5 14:13:34 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog;

recovery catalog created

RMAN>

eos(End of section)


05-APR-07 08:44:11 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 08:51:03 GMT

New info : quan_gan@vandagroup.com.cn
AIX 5L ML5 ,oracle 10.2.0.3
I have sent all the results to you.
but I get the failed result, pls you explain which step is not right?


05-APR-07 08:54:05 GMT

New info : quan_gan@vandagroup.com.cn
How can you test the problem on windows????

My Product system is AIX 5.3 ML5 ,It will very different between aix and windows?




05-APR-07 09:04:13 GMT

.
UPDATE
=======
Hi ,

As per the creation of user and the catalog there is no differnece. CAn you please do it as per my steps and let us know the status.
Do not give the tablespace name just create to different user and create the catalog
.

C:>rman catalog rman/rman

Recovery Manager: Release 10.2.0.3.0 - Production on Thu Apr 5 14:13:04 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog;

recovery catalog created

RMAN> exit


Recovery Manager complete.

C:>rman catalog rman1/rman1

Recovery Manager: Release 10.2.0.3.0 - Production on Thu Apr 5 14:13:34 2007

Copyright (c) 1982, 2005, Oracle. All rights reserved.

connected to recovery catalog database

RMAN> create catalog;

recovery catalog created

RMAN>



05-APR-07 09:04:19 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 09:10:11 GMT

New info : quan_gan@vandagroup.com.cn
I have send the steps and results to you!!!!

Pls you test your step in AIX 5.3 ML3 and oracle 10.2.0.3 !!!


05-APR-07 09:44:38 GMT

.
UPDATE
=======
HI,

Can you please try without the tablespace name and let u sknow the status.

I mean connect to the respective user and

RMAN> create catalog;

eos(End of section)

05-APR-07 09:44:53 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 14:21:07 GMT

The customer : quan_gan@vandagroup.com.cn : has uploaded the following file via MetaLink:
F:rman0405new.txt


06-APR-07 07:05:07 GMT

New info : quan_gan@vandagroup.com.cn
Hi ,

I want to know how do you handle with the problem?

My customer is waiting for the function on the product system!

Best regards,

ganquan


06-APR-07 15:06:56 GMT


***CTC Review***
=================
The owning engineer is currently off-shift. I will set the status of this issue to CTS (Customer To be Served) for your a
nalyst`s attention upon your analyst`s return to work.

If you require immediate assistance regarding this issue outside of the assigned engineer's business ho
urs, please call us in order to reach a dispatcher in one of our global support
centers. You must telephone support to get the issue reassigned. Simply updatin
g this service request will not accomplish getting the issue reassigned.

Please note that if you do call to get this SR transferred to a working analyst, in o
rder to get this SR worked by analyst who has the same work hours you have, plea
se phone Oracle Support Services during your work hours. Please call anytime if
you are not concerned about when this SR is worked.

If you do not know your Oracle Support phone number, refer to the following URL to find the number:

http://www.oracle.com/support/contact.html

Thank you ...

Cliff S.
Cluster Technical Coordinator
Backup and Recovery

STATUS
========
CTS (Customer To be Served)
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分类: ( Oracle ) :: 评论 (1) :: 静态链接网址 :: 引用 (0)

one oracle 10.2.0.3 for aix bug

发表人:ganquan | 发表时间: 2007年四月08日, 21:28

SR Number 6251380.992 Open Date03-APR-07 12:31:07
Support Identifier 15177890 Namequan gan
Severity 2 Last Update06-APR-07 15:18:30
ProductOracle Database Configuration Assistant Product Version 10.2.0.3
PlatformAIX5L Based Systems (64-bit) Detailed StatusSoft Close
SR Reference n/a BUG Reference

Abstract

H:USING DBCA CREATE DB,FAILED TO RETRIEVE SIZE OF RAW DEVICE /DEV/RORA_RSPFILE
Resolution History


03-APR-07 12:31:07 GMT

The following files were uploaded for SR number 6251380.992:

F:dbca_err.rar


This SR was saved as a draft on: 03-APR-2007 03:32:42


~!CRITICAL_PRODUCTION!~
### Platform and O/S version, including patch set or service pack level? ###

AIX 5.3 ML5
### What version and patch set level of the database are you running? ###

oracle 10.2.0.3
### Are you running the most recent patch set? ###

have been the latest patchset
### Problem Description and its duration: ###

can't not using dbca to create database while choosing raw devices
### If you are receiving errors, please list the exact error messages and message text.###

failed to retrieve size of raw device "/dev/rora_rspfile",
exec():0509-036 cannot load program
/oracle/product/app/10.2.0.1/bin/rawutl because of the following errors:
0509-150 Dependent module /oracle/product/app/10.2.0.1/lib32/libttsh10.a(shr_ttsh10.o)could not be
loaded.
0509-103 The module has an invalid magic number."

### Did the error generate a trace file? ###

No
### List and describe files that you plan to upload: ###

none
### What was being done at time of error/any changes since this last worked? ###

none
### Error can be generated if SQL statement is run in SQL*Plus/Server Mgr: ###


### What is the frequency of the error? ###


### What is the impact to your business because of this problem? ###


### Are you running any third-party applications? ###

none
### Has the third-party Vendor been contacted? ###


Can you easily recover from, bypass or work around the problem?

No
Does your system or application continue normally after the problem occurs?

No
Are the standard features of the system or application still available; is the loss of service minor?

No
Error : exec():0509-036
Contact me via : MetaLink


03-APR-07 13:09:45 GMT

(Update for record id(s): 103139643,103140067,103140085,103140358)

ISSUE CLARIFICATION
===================
-- Problem Statement:
Can't not using dbca to create database while choosing raw devices.
failed to retrieve size of raw device "/dev/rora_rspfile",
exec():0509-036 cannot load program
/oracle/product/app/10.2.0.1/bin/rawutl because of the following errors:
0509-150 Dependent module /oracle/product/app/10.2.0.1/lib32/libttsh10.a(shr_ttsh10.o)could not be loaded.
0509-103 The module has an invalid magic number."



-- Steps To Reproduce:
x

-- Business Impact:
x

DATA COLLECTED
==============
Screen Shots
--------------------



DBCA screen shot

ISSUE VERIFICATION
==================
Verified the issue referencing data collected records as noted above.


UPDATE
======
Please upload following info to the bug

% ldd `which rawutl`
% ar -tv $ORACLE_HOME/lib/libttsh10.a
% ls -l `which rawutl`
% echo $LIBPATH
% echo $LD_LIBRARY_PATH


STATUS
======
@CUS -- Waiting for customer response




03-APR-07 13:09:48 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


04-APR-07 02:50:07 GMT

New info : quan_gan@vandagroup.com.cn
[GXNX_APPB:/oracle]>ldd /oracle/product/app/10.2.0.1/bin/rawutl
/oracle/product/app/10.2.0.1/bin/rawutl needs:
/usr/lib/libc.a(shr_64.o)
/usr/lib/libpthreads.a(shr_xpg5_64.o)
/oracle/product/app/10.2.0.1/lib/libttsh10.a(shr_ttsh10.o)
/unix
/usr/lib/libcrypt.a(shr_64.o)
/usr/lib/libdl.a(shr_64.o)
/usr/lib/libc.a(aio_64.o)
/usr/lib/libodm.a(shr_64.o)
/usr/lib/libperfstat.a(shr_64.o)
/usr/lib/libcfg.a(shr_64.o)
/usr/lib/liblvm.a(shr_64.o)

[GXNX_APPB:/oracle/product/app/10.2.0.1/lib]>ar -tv libttsh10.a
[GXNX_APPB:/oracle/product/app/10.2.0.1/lib]>


[GXNX_APPB:/oracle/product/app/10.2.0.1]>ls -l /oracle/product/app/10.2.0.1/bin/rawutl
-rwxr-xr-x 1 oracle oinstall 9363 Oct 28 00:51 /oracle/product/app/10.2.0.1/bin/raw
utl


[GXNX_APPB:/oracle/product/app/10.2.0.1]>echo $LIBPATH
/oracle/product/app/10.2.0.1/lib:/oracle/product/app/10.2.0.1/ctx/lib

[GXNX_APPB:/oracle/product/app/10.2.0.1]>echo $LD_LIBRARY_PATH
/oracle/product/app/10.2.0.1/lib:/usr/lib




04-APR-07 07:44:45 GMT

-- Client called back --


04-APR-07 08:19:58 GMT

(Update for record id(s): 103170346)

UPDATE
======
Thanks for providing the requested info,
.
Similar issue constituted the subject of Bug 5949863
Abstract: RAWUTL CANNOT LOAD LIBTTSH10.A(SHR_TTSH10.O) - INVALID MAGIC NUMBER
Which has been concluded as it is INSTALL issue , hence I transfer your SR to INSTALL team.

Bug Conclusion
-------------------------
Ldd on rawutl o/p clearly shows that you are using 64bit rawutl executable but the LIBPATH is set to lookup 32bit /ora
cle/product/app/10.2.0.1/lib hence this issue .

However this issue is due to 64bit rawutl found instead of 32bit rawutl
Similar bugs we see in 10.2.0.1 ( bug4529151) and also bug5956984

Regards
Hassan


STATUS
======
@WIP -- Work In Progress




04-APR-07 08:20:00 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


04-APR-07 09:16:04 GMT

UPDATE
======
Hello Quan,

My name is Cristina Cercel and I have just been assigned this SR I will assist you further with this issue. We are currently reviewin
g/researching the situation and will update the Service Request (SR) or call you
as soon as we have relevant information. Thank you for your patience.

Best Regards,
Cristina
Global Customer Services

STATUS
=======

@WIP -- Work In Progress



04-APR-07 09:16:09 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


04-APR-07 13:41:06 GMT

(Update for record id(s): 103182859)

CAUSE DETERMINATION
===================
You are facing the bug 5956984
Abstract: RAWUTL CANNOT LOAD LIBTTSH10.A(SHR_TTSH10.O) - INVALID MAGIC NUMBER RUNNING DBCA

Which is duplicate of
Bug 4529151
Abstract: INSTALL-10201-050630.0012:UPGRADE UTIL GAVE ERROW WITH RAWUTL




CAUSE JUSTIFICATION
===================
From bug :
dbua on AIX is using 32 bit JAVA.
@ When it tries to find the size of a raw device, it uses the binary
@ OH/bin/rawutl
@ .
@ But we are shipping a 64 bit 'rawutl'
@ .
@ So, when the 64 bit executable is invoked from 32 bit java with LIBPATH set
@ to OH/lib32 , it fails with the follwoing error :
@ $ bin/rawutl /dev/rhdisk41
@ exec(): 0509-036 Cannot load program bin/rawutl.bin because of the following
@ errors: 0509-150 Dependent module
@ /install/skaram/10gr2/lib32/libttsh10.a(shr_ttsh10.o) could not be loaded.
@ 0509-124 The program is a discontinued 64-bit object file.
@ .




04-APR-07 13:59:07 GMT

New info : quan_gan@vandagroup.com.cn
I want to know when I can get the fix about the bug?

I will waitting for creating database all the day.

thks!



04-APR-07 14:01:05 GMT

.
.
UPDATE
=======
Hi Quan,

Sorry for the delay. We will get back to you as soon as we can.

Best Regards,
Hassan
Global Customer Services

STATUS
=======

@WIP -- Work In Progress







04-APR-07 14:01:16 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 07:09:51 GMT

(Update for record id(s): 103209564)

UPDATE
======
Hi Quan,

Thanks for your continued patience as we work to deliver a solution.
Please standby for an update shortly.

Best Regards,
Hassan
Global Customer Services


STATUS
======
@WIP - Work In Progress




05-APR-07 07:09:53 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 07:34:40 GMT

(Update for record id(s): 103210176)

UPDATE
======
Dear Customer,

Apologies for the delay.
In Fact , after analyze, this issue appears to be addressed by Bug 5949863
Status: 11,Code Bug (Response/Resolution)
Severity: 2,Severe Loss of Service Fixed In Ver:
O/S: 212 AIX5L Based Systems (64-bit)
PL Group: Gen/Port: P Error #: - Pub: N

Abstract: RAWUTL CANNOT LOAD LIBTTSH10.A(SHR_TTSH10.O) - INVALID MAGIC NUMBER



the bug is currently being worked, but we can request the one-off patch requesting the 32bit rawutl executable
as one-off patch.

I need the following informations to request you for a fix :

1- Does this affect a major Milestone?
2- If yes, Milestone Date?
3- Date by which the fix must be installed on customers system?
4- Technical Impact of this bug?
5- Business Impact of this bug ?

I'm waiting your answers to ask a fix from developpement .
Regards
Hassan


STATUS
======
@CUS -- Waiting for requested information




05-APR-07 07:34:41 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 07:49:35 GMT

(Update for record id(s): 103210676)

UPDATE
======
I need to know also the list of the patchs already installed :

List of one-off patches applied since using the current patchset version:
%opatch lsinventory -detail

Regards
Hassan



STATUS
======
@CUS -- Waiting for requested information




05-APR-07 07:49:37 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 09:06:03 GMT

The customer : quan_gan@vandagroup.com.cn : has uploaded the following file via MetaLink:
F:opatch.10.2.0.3.txt



05-APR-07 09:37:45 GMT

(Update for record id(s): 103213641)

UPDATE
======
Still waiting answers for :


1- Does this affect a major Milestone?
2- If yes, Milestone Date?
3- Date by which the fix must be installed on customers system?
4- Technical Impact of this bug?
5- Business Impact of this bug ?

Without this , the request for a fix could be rejected by developpement .
Regards
Hassan

Regards
Hassan

STATUS
======
@CUS -- Waiting for requested information




05-APR-07 09:37:47 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 12:03:20 GMT

(Update for record id(s): 103218248)

UPDATE
======
Hi Quan,

I filed a one-off request with Oracle Development (BDE) for the related bug. The request is curren
tly under review. I will let you know as soon as I have more information.

Thank You,
Hassan
Global Customer Services


STATUS
======
@DEV - Waiting for Oracle Development response




05-APR-07 12:03:22 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


05-APR-07 16:11:15 GMT

New info : quan_gan@vandagroup.com.cn
1- Does this affect a major Milestone?
Yes,because I can't create database using raw devices!
2- If yes, Milestone Date?
April 8,2007
3- Date by which the fix must be installed on customers system?
April 7,2007
4- Technical Impact of this bug?
I can't create database using raw devices!
5- Business Impact of this bug ?
My customer system will can't create new database using raw devices!!



05-APR-07 16:41:44 GMT

(Update for record id(s): 103231380)

UPDATE
======
Hi Quan,

I filed a one-off request with Oracle Development (BDE) for the related bug. The request is curren
tly under review. I will let you know as soon as I have more information.

Thank You,
Hassan
Global Customer Services


STATUS
======
@DEV - Waiting for Oracle Development response




05-APR-07 16:41:46 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


06-APR-07 02:57:02 GMT

New info : quan_gan@vandagroup.com.cn
hi,

Thanks for your job!

I am afraid that My customer call me to create new database using raw devices!
I will waiting the fix about the bug all the day and night!

ganquan



06-APR-07 05:56:12 GMT


Cluster Technical Coordinator's update: (Published)
====================================================
Hi,

We have received your updates. The owning engineer is currently off-shift.
I will set the status of this issue to "Customer to be served" for the engineers attention and action upon return.

Thank You
Zulfiquar
Cluster Technical Co-ordinator

STATUS :
========
@ CTS Customer To Be Served


06-APR-07 07:57:54 GMT

(Update for record id(s): 103247151)

UPDATE
======
Unfortuantely, the request fo a fix has been rejected by Developpement because the bug 5949863 is not fixed
yet and it is under developpement . We cannot deliver a fix the 7th April for a
request filled the 5th Of April , Developpement estimate that is totally unreal
istic.
As Workaround , you can consider :



ACTION PLAN
===========
1- Create database manually using a script


STATUS
======
@CUS - Waiting for customer response




06-APR-07 07:57:56 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


06-APR-07 08:36:02 GMT

New info : quan_gan@vandagroup.com.cn
Hi

I am sad!

Our customers think that your oracle product and services will not worth very much!


ganquan




06-APR-07 08:45:57 GMT

(Update for record id(s): 103247961)

UPDATE
======
I'm really Sorry but unfortunately the bug you are facing is not fixed yet.
As workaround You can pull the file from the old release than 10.2.0.1 and use that version of rawutl as a worka
round waiting that the bug is fixed definitively.
Or
Create the database using scripts generated through DBCA


Regards
Hassan

STATUS
======
@CUS -- Waiting for customer response




06-APR-07 08:45:59 GMT

Email Update button has been pressed: Sending email to quan_gan@vandagroup.com.cn.


06-APR-07 15:15:52 GMT

(Update for record id(s): 103256966,103256969)

PROPOSED SOLUTION(S)
====================
As workaround You can pull the file from the old release than 10.2.0.1 and use that version of rawutl as a workaround waiting that the bug is fixed d
efinitively.
Or
Create the database using scripts generated through DBCA


PROPOSED SOLUTION JUSTIFICATION(S)
==================================
The fix for the Bug 5949863 you are facing is under developpemen.

SOLUTION / ACTION PLAN
======================
-- To implement the solution, please execute the following steps::
See PROPOSED SOLUTION section.



06-APR-07 15:17:49 GMT

.
UPDATE
=======

Hi Quan,

I am inactivating this Service Request, as I believe I have provided you with the solution to your issue. If this is not the case, p
lease update the Service Request within the next two weeks and I will be glad to
assist you further. Otherwise, no update is necessary and after two weeks, the
Service Request will automatically close.

Best Regards,
Hassan
Global Customer Services

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